Frequently Asked Questions

Welcome to the Clothiq FAQ page. We've answered some of the most common questions to make your shopping experience smooth and enjoyable.

1. What is Clothiq?

Clothiq is an online women's fashion store offering carefully curated collections including sarees, kurtis, blouses, western wear, ethnic wear, lingerie, leggings, jeans, tops, and more.

2. Do you offer Free Shipping?

Yes. We currently offer FREE shipping across India on all eligible orders.

3. What payment methods do you accept?

We accept:

UPI
Credit & Debit Cards
Net Banking
Popular Wallets
Cash on Delivery (COD) for eligible PIN codes

(UPI and COD availability may vary depending on service availability and location.)

4. How long does delivery take?

Estimated delivery time:

Metro Cities: 3–7 business days
Other Cities: 5–10 business days
Remote Areas: 7–12 business days

5. How can I track my order?

Once your order is shipped, you'll receive a tracking ID via email or SMS (where available). You can use it to track your shipment.

6. Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once dispatched, cancellation may not be possible.

7. What is your Return Policy?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Please refer to our Return & Refund Policy for complete details.

8. Do you offer exchanges?

Yes. Exchanges are available for eligible products, subject to stock availability and our Return & Refund Policy.

9. How do I choose the correct size?

Please refer to the Size Guide available on the product page. If you need assistance, our customer support team will be happy to help.

10. Are the product colours exactly the same as shown?

We make every effort to display product colours accurately. However, slight variations may occur due to lighting during photography and differences in screen settings.

11. How can I contact Clothiq?

You can reach us at:

📧 support@clothiq.co.in (Replace with your official email if different.)

We aim to respond to all enquiries within 24 business hours.

12. Is shopping on Clothiq secure?

Yes. Your privacy and security are important to us. All online payments are processed through secure and trusted payment gateways. We do not store your payment card or banking information.

Thank You

Thank you for choosing Clothiq. We are committed to providing a seamless shopping experience and excellent customer service.