Return & Refund Policy

Return & Refund Policy

At Clothiq, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Eligible Returns

You may request a return if you receive:

  • A damaged product
  • A defective product
  • An incorrect item
  • A product significantly different from its description

The return request must be raised within 48 hours of delivery.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are damaged or incorrect:

  • Lingerie and intimate wear
  • Used, washed, or altered products
  • Products without original tags and packaging

Return Process

To initiate a return:

  1. Email us at support@clothiq.co.in with your Order Number.
  2. Attach clear photographs of the product and packaging.
  3. Our support team will review your request within 2 business days.
  4. If approved, we will arrange a pickup where service is available or provide return instructions.

Refunds

Once the returned product is received and inspected, we will notify you of the refund status.

Approved refunds will be processed within 5–7 business days to the original payment method.

For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after receiving your bank account or UPI details.

Exchange Policy

Products may be exchanged for:

  • Wrong size (subject to availability)
  • Damaged or defective items
  • Incorrect products received

If the requested replacement is unavailable, a refund will be processed.

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

Important Note

Minor variations in colour may occur due to different screen settings and photography lighting. Such variations are not considered manufacturing defects.

Contact Us

For any return or refund assistance, please contact:

Clothiq
📧 sales@clothiq.co.in
🌐 www.clothiq.co.in